Name: Eastside Community Trust 
Registered address: Easton Community Centre, Kilburn Street, Bristol, BS5 6AW 
Phone Number: 0117 954 1409 
For help with personal data please email: contact@upourstreet.org.uk 

The type of personal information we collect  

We currently collect and process the following information when needed: 

• Names, addresses, phone numbers and email addresses of our adult service users and members. 

• Bank details of adults who receive payments from us. 

• Names and email addresses of people who sign up to receive our MailChimp e-newsletter. 

• Names, address, date of birth, school and medical conditions for children who use our services, along with contact details for parents and carers. 

• Names, contact details, employment history, bank details, emergency contacts, medical conditions and other related information for our employees, volunteers and board members. 

• Names, contact details and other information (including bank details on occasion) relating to our suppliers, tenants and partners. 

• CCTV footage at Easton Community Centre and Felix Road Adventure Playground. 

We also collect a range of anonymised demographic information about our service users to help us provide better services, increase our impact, and report to our funders and supporters. 

Our website collects data about how it is used. For more information about this, please refer to our Cookies Policy on our website. 

How we get personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

• So that we can provide you with information about our services. 

• So we can report to our funders. 

• So we can contact you if we need to update you about an activity that you are involved in. 

• So we can inform you about what is going in your neighbourhood. 

• So we can contact you about a child you care for. 

• So we can care for your child. 

• So we can provide information to the emergency services to help with you or your child’s care in the event of an emergency. 

• So that we can carry out our responsibilities as an employer. 

We also receive personal information indirectly, from the following sources in the following scenarios: 

• Social media platforms. We do not export or share information about you from these platforms.  

• Our CCTV is used to ensure we can keep our facilities secure and help the police with their enquiries. 

How this information is shared 

We share your information in very limited circumstances: 

• Our IT providers may have access to personal information as part of their services to provide, protect and support our systems. 

• We may be required to share personal information to the police or other authorities in connection with a criminal investigation. 

• As part of any other legal or regulatory requirement for example child safeguarding procedures. 

• As part of an agreed Data Sharing Agreement, for example collection of child registration details is shared with Bristol City Council for delivery of our Holiday Activity Fund programme for children on Free School Meals. 

• Only with your express permission in any other circumstances. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

Your consent 
We use your consent for sending you information about the services we offer. In these cases, you can remove your consent at any time. You can do this by contacting contact@upourstreet.org.uk  

We have a contractual obligation 
We have a contractual obligation to process your information if you are an employee, trustee or volunteer, or if we have entered into a contract for services with you. 

We have a legal obligation 
We have a legal obligation to keep financial and employment records for defined periods of time. We may have to share information with the authorities for specific reasons, such as to assist the police in a criminal investigation or in a child safeguarding case. 

We have a legitimate interest 
We process information about our suppliers, partners and funders so that we can operate our business effectively. We use anonymised data to report to our funders and produce our annual report for the Charity Commission and Companies House. 

How we store your personal information  

Your information is securely stored in our cloud-based servers (Microsoft SharePoint) which we protect with passwords, multi-factor authentication, firewalls, virus checks, and backup. We securely destroy paper-based records as soon as possible and otherwise keep them securely. We review the data we hold annually and destroy any that is no longer needed for the purposes it was collected. 

We also use the following software for data collection. These have their own data procedures to which you consent when you enter your data. 

• Mailchimp – names and email addresses are used for the purpose of sending our ebulletin 

• Membermojo – names, email addresses, phone number addresses used for recording our membership and sending member emails 

• Quickbooks – used for invoices 

• Qtac and BrightPay – used for payroll 

• Upshot – used for monitoring and evaluation 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information.  

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at contact@upourstreet.org.uk, or phone us, if you wish to make a request. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@upourstreet.org.uk. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk 

Other resources 

Data Protection Act 1998 
Privacy and Electronic Communications Regulations 2003 
Privacy and Electronic Communications Regulations 2003 – The Guide 
Twitter Privacy Policy 
Facebook Privacy Policy