Privacy and Cookies Policy

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Privacy notice 

We are: Eastside Community Trust 
Address: Easton Community Centre, Kilburn Street, Bristol, BS5 6AW 
Phone Number: 0117 954 1409 
For help with personal data please email: contact@upourstreet.org.uk 

The type of personal information we collect  

We currently collect and process the following information when needed: 

  • Names, addresses, phone numbers and email addresses of our adult service users and members. 
  • Bank details of adults who receive payments from us.
  • Names and email addresses of people who sign up to receive our MailChimp e-newsletter.
  • Names, addresses, date of birth, school and medical conditions for children who use our services, along with contact details for parents and carers. 
  • Names, contact details, employment history, bank details, emergency contacts, medical conditions and other related information for our employees, volunteers and board members. 
  • Names, contact details and other information (including bank details on occasion) relating to our suppliers, tenants and partners. 
  • CCTV footage at Easton Community Centre and Felix Road Adventure Playground.

We also collect a range of anonymised demographic information about our service users to help us provide better services, increase our impact, and report to our funders and supporters.

Our website collects data about how it is used. For more information about this, please refer to our Cookies Policy below. 

How we get personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • So that we can provide you with information about our services.
  • So we can report to our funders. 
  • So we can contact you if we need to update you about an activity that you are involved in. 
  • So we can inform you about what is going on in your neighbourhood. 
  • So we can contact you about a child you care for. 
  • So we can care for your child.
  • So we can provide information to the emergency services to help with you or your child’s care in the event of an emergency. 
  • So that we can carry out our responsibilities as an employer.

We also receive personal information indirectly, from the following sources in the following scenarios: 

  • Social media platforms such as Facebook, Twitter and Instagram accounts. We do not export or share information about you from these platforms.
  • Our CCTV is used to ensure we can keep our facilities secure and help the police with their enquiries.

How this information is shared 

We share your information in very limited circumstances: 

  • Our IT providers may have access to personal information as part of their services to provide, protect and support our systems. 
  • We may be required to share personal information with the police or other authorities in connection with a criminal investigation. 
  • As part of any other legal or regulatory requirement.
  • Only with your express permission in any other circumstances.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

Your consent 

  • We use your consent for sending you information about the services we offer, for fundraising purposes, and to send you the Up Our Street magazine. 
  • In these cases, you can remove your consent at any time. You can do this by contacting contact@upourstreet.org.uk. 

We have a contractual obligation 

  • We have a contractual obligation to process your information if you are an employee, trustee or volunteer, or if we have entered into a contract for services with you.

We have a legal obligation 

  • We have a legal obligation to keep financial and employment records for defined periods of time.
  • We may have to share information with the authorities for specific reasons, such as to assist the police in a criminal investigation.

We have a legitimate interest 

  • We process information about our suppliers, partners and funders so that we can operate our business effectively.

How we store your personal information

Your information is securely stored in our cloud-based servers which we protect with passwords, multi-factor authentication, firewalls, virus checks, and backup. We securely destroy paper-based records as soon as possible and otherwise, keep them securely.

We review the data we hold annually and destroy any that is no longer needed for the purposes it was collected. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information.  

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances. 
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at contact@upourstreet.org.uk, or phone us, if you wish to make a request. 

Cookies policy

About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use
We use cookies for the following purposes:

  • authentication – we use cookies to identify you when you visit our website and as you navigate our website;
  • personalisation – we use cookies to store information about your preferences and to personalise our website for you;
  • security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
  • analysis – we use cookies to help us to analyse the use and performance of our website and services; and
  • cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

http://www.opera.com/help/tutorials/security/cookies/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/kb/PH21411 (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact on the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Our details
This website is owned and operated by Eastside Community Trust

We are registered in England and Wales under registration number 04023294, registered charity number 1081691, and our registered office is at Easton Community Centre, Kilburn Street, Bristol BS5 6AW

You can contact us: by post, to the postal address at Easton Community Centre, Kilburn Street, BS5 6AW; or by telephone 0117 9541 409

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@upourstreet.org.uk. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk